Presentation:

Level: New to Change    Topic Area: Special Interest, Industry Specific

"The Journey to the Cloud: Practical Knowledge for User Adoption and Satisfaction for Google Apps"

Cloud computing offers today's organizations tremendous potential and possibility through scalable shared services, constant innovation, and anytime anywhere access - but how do organization's make the move to the cloud? How can organizations make the most of cloud technologies? What challenges exist related to user adoption of these technologies? Representatives from Google will discuss change management challenges and best practices related to cloud computing based on their experiences supporting more than 4 million businesses using Google's cloud-based business productivity suite: Google Apps.

Key Takeaways:

1. To describe why organizations are moving to the cloud

2. To understand the role of Google Apps for Business in an organization's cloud strategy

3. To identify challenges related to user adoption of cloud technologies

4. To define change management best practices for making the switch to Google Apps

Kim Wylie: Kim leads Google's Change Management Team for Europe, the Middle East and Africa. Shea has more than 8 years of experience working on training and change management programs. She has has accumulated extensive knowledge and experience working with a variety of customers across different industries and regions. Kim has been instrumental in developing change management capabilities among Google's partner community. She has spoken at Google and industry conferences and events on the topic of change management for Google Apps.