We are excited to announce a fantastic speaker lineup for the 2012 ACMP Global Conference.  Headlining this year's event is Chip Heath, co-author of the best-selling books Switch: How to Change Things When Change Is Hard and Made to Stick.  We also have keynote presentations by Dr. Rob Cialdini (known worldwide as the best-selling author of Influence: Science and Practice and Influence: The Psychology of Persuasion) and Bob Johansen (forecaster from the Institute for the Future and author of Leaders Make the Future) providing unique views on leadership. 

The full speaker lineup is now available - see below for information on all sessions.

"Re-Defining Brand through Talent and Culture: The Marriott Change Management Opportunity"

In the competitive world of hospitality, hotel companies are increasingly finding the need to differentiate their sub-brands to capture a larger share of discrete market segments. While changes to design, decor and amenities are part of these efforts, a change in service behaviors is critical to forming a unique brand identity and...(read more)
 

"Sodexo's Change Journey to World Class"

Change is about people and putting people first. At Sodexo, that means investing in people before beginning to change. This 50-minute session will take participants through Sodexo's change journey to becoming a world-class company. When most companies change when they have to, Sodexo is changing because it wants to change...(read more)
 

James Bohn
Global Director, Change Management Office, Johnson Controls

"Success Secrets of Trusted Change Advisors"

What does it mean to be a trusted change advisor in today's turbulent times? Learn from this panel of internal and external change advisors who support leaders dealing with complex, time-sensitive challenges. The advisors will talk about how they vary their approach and style for different leaders so they can build trust and accelerate change...(read more)
 

"Making the Case for Change Management"

Do you have trouble selling Change Management to your organization? Sallie Mae's IT organization has struggled to make the business case. Our executives were concerned about investing in yet another discipline beyond Project Management and felt in many ways that "Change Management is just good Project Management"...(read more)
 

"Leader-Led Change at Best Buy"

As Best Buy faces a tough economy and even tougher multi-channel competition, we know we have to constantly change to remain a dominant force in the consumer electronics industry...(read more)
 

"20 Findings in 20 Minutes: A Snapshot of the Latest Prosci Benchmarking Data"

Explore the latest trends in change management with this rapid-fire delivery of 20 Findings in 20 Minutes. Prosci is, at its core, a research organization. Starting in 1998 when 102 change management practitioners contributed their stories, Prosci has built the world's largest body of knowledge on best practices in change management...(read more)
 

Pecha Kucha Presentation: "10 Commandments of Change"

You want to move from a highly complex (and inefficient) system - through a complex (and largely unidentified) transformation process fraught with cultural, technical, and political barriers - to get to some (poorly defined) end state? It's no wonder that most transformation efforts fail! In this fast paced presentation the participant will discover...(read more)
 

"Leader-Led Change at Best Buy"

As Best Buy faces a tough economy and even tougher multi-channel competition, we know we have to constantly change to remain a dominant force in the consumer electronics industry...(read more)
 

"IBM Transformation Journey: Enabling Change in a Social Business"

For 100 years, IBM has embraced the notion that change is essential for progress. IBM has a rich history of ongoing reinvention, and their transformation has accelerated over the past decade as the company has responded to historic shifts that have reshaped the IT industry and the global economy including global integration...(read more)
 

"Break the Model: Mobilizing Your Team's Potential as Agents of Change"

How to earn the right for the passport to change - being recognized as the team of the whole organization that can lead/deploy such a key business initiative. This is a case study of the journey of the Bombardier Manufacturing System project.  We will share the experience of managing change while standardizing...(read more)
 

"Start Me Up! - Building a Transformational Change Mgmt Practice in 3 Years and Across 3 Dimensions"

In 2009, Symantec Corporation made the strategic decision to start a cross-functional transformation initiative focused on enhancing customer and partner experiences. The transformation entailed significant changes to internal and external systems and processes. With no formal change management practice or role established within the company...(read more)
 

"A Change Plan for a Change Plan? A Journey to Increase Change Management Effectiveness"

Who doesn't agree change management is a good thing? It's like motherhood and apple pie. That is what we have historically experienced in our organization. But sentiment is different than action and practice - and that is the journey our organization is on now, a journey to bring greater consistency and capability in how the organization practices change...(read more)
 

"Accelerating Results: A New Dual-Operating Model to Accelerate Strategy Implementation"

We will present a new, dual-operating organizational model for accelerating strategy implementation, based on the work of Dr. John Kotter and the engagement team at Kotter International. This dual-operating model is a revolutionary structure for organizations needing to adapt quickly to an increasing amount of external change. It consists of the hierarchy...(read more)
 

"Commitment - The Difference Between Winning and Losing in Transformational Change"

Full realization of the intended change initiative is the practitioner's goal. Realization, requiring new solutions (systems, processes, technology, etc.), supported by new mindsets and behaviors, enables the targets (those applying the solutions and who need to function effectively in the changed environment) to achieve realization...(read more)
 

"Soft Skills: The Harder Side of Change Management"

Soft Skills, or otherwise known as People Skills, are critical for sustaining change. As change managers we are often required to help our sponsors and project teams effectively communicate, facilitate, negotiate, manage conflict, and motivate, to just name a few. But when was the last time we each stopped and looked at own individual soft skill repertoire...(read more)
 

Liz Guthridge
Managing Coach and Consultant, Connect Consulting Group

"Success Secrets of Trusted Change Advisors"

What does it mean to be a trusted change advisor in today's turbulent times? Learn from this panel of internal and external change advisors who support leaders dealing with complex, time-sensitive challenges. The advisors will talk about how they vary their approach and style for different leaders so they can build trust and accelerate change...(read more)
 

"Achieving Targeted Business Results with Collaboration Technologies"

Technologies that enable people to collaborate effectively - including web conferencing, telepresence, instant messaging, mobile applications and enterprise social software, the "Facebook for business" - deliver capabilities that have the potential to transform the workplace. Collaboration Change Management increases adoption and utilization ...(read more)
 

"Leading Global Transformational Change: Do You Have the Sponsorship to Cross the Abyss?"

Transformational change is change on steroids. Transformation means "doing different things differently" - but many leaders are undertaking transformational change as a core strategy, without understanding what actions are required from themselves as sponsors. The transformation will only achieve its objectives if there is a cascading network of sponsors...(read more)
 

"Building Organizational Capacity for Change: The Competitive Advantage of Resiliency"

An organization's ability to flex, adapt and maintain its effectiveness during times of change is profoundly linked to their very survival and growth. Resilience, at the organizational level, is the capacity to identify indicators of change or disruption, planned or unplanned, and react swiftly and appropriately at the individual and systems level...(read more)
 

"Managing and Communicating Change During Extreme Events: The Challenges and Opportunities"

In today's world, unexpected natural and technological disasters and the ongoing threat of terrorism have become commonplace. Understanding how change management principles and practices can be applied in the first hours, even minutes, of such extreme events could mean the very real difference between lives saved or lives lost...(read more)
 

"Are We Moving the Needle? (Applying / Communicating the Analytics of Change)"

Many change practitioners are grounded in the "people" aspects of change, and may overlook the various measurements and analytics that demonstrate and depict the success and value of change. Why is this topic important to us? What are the key definitions related to the analytics of change? What are we attempting to measure and analyze...(read more)
 

Pecha Kucha Presentation: "Behind the Facade of Alignment"

They said they agreed with the change. They could articulate how the initiative aligned with strategic goals and objectives. When you left the change council meeting you knew that all the stakeholders were on board. Yet, as the initiative progressed, you sensed that something was not right. You and the team were being pulled in different directions...(read more)
 

"Making the Case for Change Management"

Do you have trouble selling Change Management to your organization? Sallie Mae's IT organization has struggled to make the business case. Our executives were concerned about investing in yet another discipline beyond Project Management and felt in many ways that "Change Management is just good Project Management"...(read more)
 

"Breaking It Down: A Rapid, Practical and Effective Approach to Stakeholder Analysis and Engagement"

This session is geared for professionals who are facing the challenge of managing multiple, concurrent changes impacting the same worldwide group of stakeholders. The case will address a leading, Fortune 500 manufacturer of networking equipment. The company is transforming its international service approach...(read more)
 

"Successfully Finding Your Way Through the Sponsorship Maze"

I want my organization to change, and I want everyone to get in step to make this happen! How many times have you heard your leaders say this? In Successfully Navigating through the Sponsorship Maze, Kathy will take the audience through the journey experienced in changing the culture in a research and development organization...(read more)
 

"Building Change Capability: The Lessons We Have Learned"

As more and more organizations recognize that managing change is not just a one-off event designed to ensure a specific change is successful but is a key, competitive competency that needs to be embedded in the DNA of the organization they are seeking ways to institutionalize this competency...(read more)
 

Pecha Kucha Presentation: "10 Commandments of Change"

You want to move from a highly complex (and inefficient) system - through a complex (and largely unidentified) transformation process fraught with cultural, technical, and political barriers - to get to some (poorly defined) end state? It's no wonder that most transformation efforts fail! In this fast paced presentation the participant will discover...(read more)
 

"Sell it! Utilizing Sales, Marketing and PR Techniques to Manage Change"

Wouldn't it be great to achieve the level of awareness and adoption for your change initiatives that companies like Apple or McDonald's enjoy in the marketplace for their products? Join Monica Drakes Lane for, "Sell it! Utilizing Sales, Marketing and PR Techniques to Manage Change." In this engaging session, attendees will a look at change...(read more)
 

"Building Organizational Capacity for Change: The Competitive Advantage of Resiliency"

An organization's ability to flex, adapt and maintain its effectiveness during times of change is profoundly linked to their very survival and growth. Resilience, at the organizational level, is the capacity to identify indicators of change or disruption, planned or unplanned, and react swiftly and appropriately at the individual and systems level...(read more)
 

"Managing and Communicating Change During Extreme Events: The Challenges and Opportunities"

In today's world, unexpected natural and technological disasters and the ongoing threat of terrorism have become commonplace. Understanding how change management principles and practices can be applied in the first hours, even minutes, of such extreme events could mean the very real difference between lives saved or lives lost...(read more)
 

"Integrating Organizational Change Management into Global Product Lifecycle Management Projects"

This presentation will provide an overview of the complexities associated with successfully integrating Organizational Change Management (OCM) best practice into global Product Lifecycle Management (PLM) projects that cross both functional and organizational boundaries. It will offer attending change specialists a practical...(read more)
 

"The Neuroscience of Change"

One of the most popular fields of study in organizational science for several decades has been organizational change. Year after year, scores of books, articles, and research studies are published claiming important new insights into the Change process. Yet, year after year, the majority of Change efforts underperform, fail outright, or make...(read more)
 

"People Readiness: TD Bank's Journey from Checklist to Full Scale Change Management"

Twelve years ago, TD launched a Project Management Life Cycle designed to improve the implementation of new processes and technology. Like many organizations, the concept of "readiness" was introduced at the same time. No one can recall their original intent, but Readiness Sessions soon became checklist-driven...(read more)
 

"Sodexo's Change Journey to World Class"

Change is about people and putting people first. At Sodexo, that means investing in people before beginning to change. This 50-minute session will take participants through Sodexo's change journey to becoming a world-class company. When most companies change when they have to, Sodexo is changing because it wants to change...(read more)
 

Pecha Kucha Presentation:  "The Poker Face of Change: What a Game of Skill and Luck Can Teach Us About Change"

When we think about change, we often focus on the big picture - creating a shared vision and developing capable sponsors. But sometimes change effectiveness is about who's around the table and what they're willing to risk. Somebody at the table who doesn't know the game but has a big chip pile can be more dangerous than a masterful player...(read more)
 

"Sodexo's Change Journey to World Class"

Change is about people and putting people first. At Sodexo, that means investing in people before beginning to change. This 50-minute session will take participants through Sodexo's change journey to becoming a world-class company. When most companies change when they have to, Sodexo is changing because it wants to change...(read more)
 

"The Personalities of Change: Gender, Professional, Industry and Cultural Differences"

How can people respond so differently to the same change? Every individual has a unique preference for approaching and managing change. We will examine three change preferences and will discuss the characteristics that accompany each of three styles. Individual concerns, personalities and preferences must be considered...(read more)
 

Pecha Kucha Presentation: "The GPS for Your Change Journey: Change Readiness Assessments"

No one should start a trip without a map, compass, or their trusty GPS. A change initiative is no different. Change Readiness Assessments help you define your starting point, chart your course and track progress along the way. A good GPS helps us define "where are we" and "how do we get to our destination"...(read more)
 

"Qantas Airways Australia: "Our New Home"

In 2010 Qantas Airways, Australia's iconic airline, committed to upgrading their Sydney Corporate Headquarters. Due to the significant design changes, which supported an entirely new style of working together, Qantas was provided with an opportunity to drive a cultural program for a more efficient and effective workplace...(read more)
 

Michael Nestor
Vice President, Head of Change Management, Bayer Group

"Success Secrets of Trusted Change Advisors"

What does it mean to be a trusted change advisor in today's turbulent times? Learn from this panel of internal and external change advisors who support leaders dealing with complex, time-sensitive challenges. The advisors will talk about how they vary their approach and style for different leaders so they can build trust and accelerate change...(read more)
 

"Best Practices for Effective and Practical Change Management in the University of South Africa"

In the 21st century it is generally accepted that there are no certainties, however, the only thing that organisations can be certain about is that there will always be change, whether planned or not. This paper aims to articulate the approach followed by College of Economic and Management Sciences, University of South Africa when implementing change...(read more)
 

Deborah Nystrom
Owner, Reveln Consulting

"Success Secrets of Trusted Change Advisors"

What does it mean to be a trusted change advisor in today's turbulent times? Learn from this panel of internal and external change advisors who support leaders dealing with complex, time-sensitive challenges. The advisors will talk about how they vary their approach and style for different leaders so they can build trust and accelerate change...(read more)
 

"Against All Odds: Managing Change in Polish Post-Communist Power Generation Companies"

Poland has been going through rapid economic transformation since 1989. Companies operating on Polish market have to adjust to new challenges, especially in terms of competition actions, fulfilling clients needs and changes in legal environment.
Among them power generation industry is a good example of traditional business...(read more)
 

"Change Management at IKEA: Past, Present, Future"

The IKEA Group have operations in 41 countries, has around 127.000 co-workers and over 280 stores spread in 26 countries, in 2010 IKEA had over 626 million visitors to stores world wide. With a strong vision "To be the leader in life at home for the many people" and with well grounded values like "constant desire for renewal" it may seem like...(read more)
 

"Accelerating Results: A New Dual-Operating Model to Accelerate Strategy Implementation"

We will present a new, dual-operating organizational model for accelerating strategy implementation, based on the work of Dr. John Kotter and the engagement team at Kotter International. This dual-operating model is a revolutionary structure for organizations needing to adapt quickly to an increasing amount of external change. It consists of the hierarchy...(read more)
 

"Qantas Airways Australia: "Our New Home"

In 2010 Qantas Airways, Australia's iconic airline, committed to upgrading their Sydney Corporate Headquarters. Due to the significant design changes, which supported an entirely new style of working together, Qantas was provided with an opportunity to drive a cultural program for a more efficient and effective workplace...(read more)
 

"Leading Global Change: Making Cutting Edge Research Work for You"

Leveraging the PeopleNRG 2011 Global Best Practices Study on Leading Change (and 2012 follow-up study to be completed in Q1 2012) we will explore the best practices for leading any new organizational initiative, including learning initiatives. Additionally we will include relevant change research from IBM, Kotter, Prosci, eePulse, McKinsey...(read more)
 

"How to Apply the Phillips ROI Methodology to Change Management"

Does your engagement with the sponsor always feel like you are trying to sell snake oil when it comes to convincing her of your change management model? Well come hear the humorous, sad, and at times odd journey of how the presenter implemented a repeatable methodology to measure change efforts and used it to solidify sponsors and neutralize the resistors...(read more)
 

"Re-Defining Brand through Talent and Culture: The Marriott Change Management Opportunity"

In the competitive world of hospitality, hotel companies are increasingly finding the need to differentiate their sub-brands to capture a larger share of discrete market segments. While changes to design, decor and amenities are part of these efforts, a change in service behaviors is critical to forming a unique brand identity and...(read more)
 

"A Breakthrough in Change Management Implementation: The Collective Alignment Process"

It's no secret that a great number of businesses, across all industries, have difficulty implementing change. All too often, only superficial change is achieved. The key to effectively executing change is to set up a process that uncovers the truth, especially the unvarnished truth about the barriers blocking implementation. The Collective Alignment Process...(read more)
 

"Your Perspective Is Your Passport! See The Difference A Shift Makes, One Person At A Time"

When the people we ask to change are stuck, they think the situation they are in is just "the way it is", and there are no options. In fact, they are simply in a particular perspective about the change. A perspective is an attitude toward, or way of regarding something; a point-of-view. As change professionals our job is fundamentally about shifting...(read more)
 

"Co-Active Change: Learning from Coaching to Manage Change"

The co-active model of coaching is one of the leading models of coaching and has been in use for over thirty years. It is known for generating lasting results for individuals and small groups because it fosters ownership and commitment on the part of the client. In this session, participants will learn about the co-active model and how we can adapt...(read more)
 

"Culture, Leadership, and Maturity: The Keys to Organizational Change"

Too often enterprise change initiatives fail. One of the major reasons is executive management does not fully understand or take into account the internal forces which to work against it. Even if this resistance is subconscious (as it often is), it is very real and often destructive. The presentation will present reasons why, in our experience, senior executives...(read more)
 

"Break the Model: Mobilizing Your Team's Potential as Agents of Change"

How to earn the right for the passport to change - being recognized as the team of the whole organization that can lead/deploy such a key business initiative. This is a case study of the journey of the Bombardier Manufacturing System project.  We will share the experience of managing change while standardizing...(read more)
 

Gail Severini
Director, Conner Partners

"Success Secrets of Trusted Change Advisors"

What does it mean to be a trusted change advisor in today's turbulent times? Learn from this panel of internal and external change advisors who support leaders dealing with complex, time-sensitive challenges. The advisors will talk about how they vary their approach and style for different leaders so they can build trust and accelerate change...(read more)
 

"Building a Network of Change Agents"

Effective change management requires individuals who are skilled in driving employee behavior change as well as building organizational capability to manage and sustain the business value of changes. As practitioners, one way to extend our reach within an organization to drive behavior change is by building an internal network of change agents...(read more)
 

Pecha Kucha Presentation:  "Disturbing the Status Quo: Doing Innovation"

We are surrounded by daunting problems in our societies and organizations. But there are also innovators and innovative organizations amongst us who are successfully tackling those daunting problems. What do those innovators and their organizations do differently? The "Innovator's DNA" Research identifies those skills and practices...(read more)
 

"Managing IT Projects as Change Projects: Building Great Boats Isn't Enough, We Need a Crew!"

Gimmal is an IT consulting, integration, and solutions firm working with organizations to implement enterprise-class information management tools like Microsoft SharePoint 2010. Years of successful information technology project work have resulted in significant company growth, but "building great boats" is no longer enough...(read more)
 

"Managing and Communicating Change During Extreme Events: The Challenges and Opportunities"

In today's world, unexpected natural and technological disasters and the ongoing threat of terrorism have become commonplace. Understanding how change management principles and practices can be applied in the first hours, even minutes, of such extreme events could mean the very real difference between lives saved or lives lost...(read more)
 

"Change Management at IKEA: Past, Present, Future"

The IKEA Group have operations in 41 countries, has around 127.000 co-workers and over 280 stores spread in 26 countries, in 2010 IKEA had over 626 million visitors to stores world wide. With a strong vision "To be the leader in life at home for the many people" and with well grounded values like "constant desire for renewal" it may seem like...(read more)
 

"The Journey to the Cloud: Practical Knowledge for User Adoption and Satisfaction for Google Apps"

Cloud computing offers today's organizations tremendous potential and possibility through scalable shared services, constant innovation, and anytime anywhere access - but how do organization's make the move to the cloud? How can organizations make the most of cloud technologies? What challenges exist related to user adoption of these technologies...(read more)
 

"Your Perspective Is Your Passport! See The Difference A Shift Makes, One Person At A Time"

When the people we ask to change are stuck, they think the situation they are in is just "the way it is", and there are no options. In fact, they are simply in a particular perspective about the change. A perspective is an attitude toward, or way of regarding something; a point-of-view. As change professionals our job is fundamentally about shifting...(read more)
 

"Sponsorship: A Success Model Crafted in the Beer Business"

Molson Coors, as an international best practices-led brewer, has learned some important lessons about the power of good sponsorship. In a recent UK-based business transformation project involving deployment of SAP, the Molson Coors team demonstrated the critical role that sponsorship plays in the success of projects of this type...(read more)
 

"Playing the Future: The Role of Serious Games in Managing Change"

Every large organizational change is accompanied by an initial drop-off in performance - not often catastrophic, but always noticeable. The main reason is that change, although natural, is not easy and presents a number of serious challenges inherent in its very nature. Different layers within an organization always change at different speeds...(read more)
 

"The Journey to the Cloud: Practical Knowledge for User Adoption and Satisfaction for Google Apps"

Cloud computing offers today's organizations tremendous potential and possibility through scalable shared services, constant innovation, and anytime anywhere access - but how do organization's make the move to the cloud? How can organizations make the most of cloud technologies? What challenges exist related to user adoption of these technologies...(read more)