Presentation:

Level: Experienced    Topic Area: Best Practices, How-to, Case Study

"Qantas Airways Australia: "Our New Home"

In 2010 Qantas Airways, Australia's iconic airline, committed to upgrading their Sydney Corporate Headquarters. Due to the significant design changes, which supported an entirely new style of working together, Qantas was provided with an opportunity to drive a cultural program for a more efficient and effective workplace.

The Vision: Creating a connected workplace that fosters innovation and collaboration, empowers people and instills a sense of pride.

The Challenges:

• Budget for Change - limited

• Industrialised environment - with a highly involved, passionate workforce!

The Strategy:

• Adopt creative and innovative ways (utilising technology) to engage and illicit buy-in for the new way of doing things

• Create a view of the future state - to allow their people to visualise themselves within it

• Focus upon how the new environment will feel, rather the physical components

• Utilise a sponsorship spine methodology (Bain approach), removing reliance on practitioners

Key Takeaways:

1. How Workplace Design can be utilised as an enabler for cultural change

2. How to utilise technology to mobilise for change in a constrained change environment

3. Dealing with change in an industrialised environment

Sarah Nelson-Jonas: Sarah is a Senior Change Consultant with 14 years experience delivering complex, large scale change programs within the Financial Services, Resources and Insurance Industries.