Presentation:

Level: New to Change    Topic Area: Best Practices, How-to, Case Study

"Change Management at IKEA: Past, Present, Future"

The IKEA Group have operations in 41 countries, has around 127.000 co-workers and over 280 stores spread in 26 countries, in 2010 IKEA had over 626 million visitors to stores world wide.

With a strong vision "To be the leader in life at home for the many people" and with well grounded values like "constant desire for renewal" it may seem like a perfect setting for establishing change management as a competence and way of working, but building a change competent IKEA organisation has come with both opportunities but equally many if not more challenges. This presentation will look at these from a past (where did change management start), present (where are we right now) and future perspective (What remains to be done?).

Key Takeaways:

1. How did IKEA use business initiatives to create change management drive?

2. How to "package" change management in a scalable way

3. What happens when you take a "winning" change management concept from one part of the organization

4. How to make change part of everyday leadership reaching 17.000 mgr's

Livia Troili: Growing up bi-lingual with 2 cultures provided Livia with an immense curiosity for life, people, communication, diversity and the need to understand the contexts that people meet. All which defined of the career path and studies of Livia Troili. Livia holds a Bsc. in communication, from University of Lund, has had a wide variety of assignments in leading herself and others in the service sector, but it wasn't until 1996 that formal education and previous background came together into a name-Change Management. Since then Livia has actively facilitated, designed and supported large scale organizational changes on a global level. Working with companies in a variety of industries , worldwide, re-creating an understanding for the change processes, and creating a buy in for the how, both in high and low.  She has also had a number of international speaking engagements on learning and organizational changes.

She joined IKEA in 2008 where she has facilitated the change process with numerous of management teams across IKEA businesses and countries. Livia is currently in charge of designing a transformation period for how IKEA will take the next step into becoming a change competent organization. Livia lives on the countryside with her 2 sons, in a house that is undergoing constant changes.