Association of Change Management Professionals Global Conference

	Lesley Mead Manager, Change Management, TD Bank Group
Presentation:
Level: Experienced Topic Area: Best Practices, How-to, Case Study
"People Readiness: TD Bank's Journey from Checklist to Full Scale Change Management" Twelve years ago, TD launched a Project Management Life Cycle designed to improve the implementation of new processes and technology. Like many organizations, the concept of "readiness" was introduced at the same time. No one can recall their original intent, but Readiness Sessions soon became checklist-driven de facto approvals to go forth and implement change. Training plan? Check. Testing plan? Check. Communications plan? Check. The means to truly assess people's readiness to receive change? Completely off the radar. Then, in 2010, a new enterprise project management governance framework was approved by TD's most senior executives. This opened the door for us to question how we were approaching "readiness". More importantly, we received sponsorship at the highest levels of our organization to make fundamental and lasting change. During this 90 minute presentation and discussion, you will learn how TD ushered in a new focus on the people side of change. By formally embedding change management into our existing Project Management Life Cycle, we're on a journey to revolutionize the way the project community, indeed the entire enterprise, views change management. Key Takeaways: How & why TD redefined Readiness to focus on the adoption and sustainment of change How TD embedded Organizational Change Management into the project life cycle How building momentum & cost benefit analysis lead to dedicated change management roles at TD How Change Management communities are creating strong change partnerships across the organization.
Biography:
Lesley Mead is one of TD's most well respected Change Management professionals and passionate speakers. She has worked for TD for over two decades; her experience in the change arena began as a people manager in the 1990's and was formalized through several high profile change initiatives at the Bank, including the merger of TD and another bank in 2000. Lesley has built a breadth of experience implementing change within individual business units as well as across the enterprise. As a seasoned facilitator who is fascinated by her organization's journey through change, Lesley designs & provides workshops focused on people change across the organization, including strategy setting, visioning for change, customer & employee experience, and conflict resolution. In September 2011, Lesley spoke at the European Association of Change Management Professionals (ACMP) Conference on the topic of the language of change. She is Prosci certified and a founding member of ACMP.
Back to speakers page Back to schedule