Presentation:

Level: Experienced    Topic Area: Best Practices, How-to, Case Study

"Building Change Capability: The Lessons We Have Learned"

As more and more organizations recognize that managing change is not just a one-off event designed to ensure a specific change is successful but is a key, competitive competency that needs to be embedded in the DNA of the organization they are seeking ways to institutionalize this competency. The panelists in this presentation represent organizations that have made this commitment and are on the journey to building change capability. They will share that journey, the lessons they have learned, the techniques and tactics they have tested, both those that have been successful and those that haven't. This shared experience needs to become a part of the institutional knowledge of the change management professionals. This panel is a key step in the process of identifying and codifying that experience and knowledge.

Key Takeaways:

1. List the key lessons learned by the panelists as they strive to institutionalize change management

2. Identify the techniques and tactics that work well and those that are less valuable

3. Explain how they can apply these lessons in their own organizations

4. Determine how they can share these lessons, techniques and tactics with their own organization