Chris Kreuser
Regional Manager, Change Management, Caterpillar, Inc.

Catherine Wolpert
Director of Business Development, LaMarsh & Associates

Presentation:

"Enterprise Change Management at Caterpillar, Inc."

Persevering through blood, sweat and tears, change management at Caterpillar Inc. is now a global benchmark for organizations across the world. The journey began over fifteen (15) years ago and has delivered significant value to the success of many strategic change initiatives. During this presentation, we will highlight Caterpillar as a case study for developing, implementing and sustaining an enterprise change management infrastructure, methodology, competency, and discipline that is now engrained into their culture. We will explore lessons learned, summarize the total return on investment to-date, and share tools and ideas for other organizations that plan to embark on the same journey. Chris Kreuser, Caterpillar Regional Manager of the Change Management Office, will serve as the primary presenter with support from Catherine Wolpert of LaMarsh & Associates who was among the change management consultants supporting Caterpillar "behind the scenes."

Biographies:

Chris Kreuser
Chris Kreuser is the Regional Organizational Effectiveness + Engagement Manager at Caterpillar. Her responsibilities include overseeing the deployment and governance of Caterpillar's change management methodology (Caterpillar Global Change Management or CGCM), which is based on LaMarsh & Associates' ManagedChange. Through Chris' leadership, a robust competency development process was deployed, which has enabled change management expertise to be built globally to support both enterprise and local change. Additionally, change management has been integrated into all aspects of the business where change happens.

Prior to her current position, Chris led integration of strategic initiatives, creating a cohesive integration of these high-level changes. Her other key leadership roles included ChangeMaster for the safety initiative, which improved Caterpillar's safety record to best in class; Competitive Intelligence Analyst, clarifying key competitive strategies and areas of competitive advantage for Caterpillar; and Economic Analyst, developing leading indicator models to enable better forecasting. Prior to her career at Caterpillar, Chris led several not-for-profit organizations in Japan, Australia, and the US.

Chris holds a Bachelor of Science degree in Economics from Bradley University, as well as advanced change management certifications from LaMarsh & Associates (ChangeMaster, FacilitationMaster, and MethodologyMaster).


Catherine Wolpert
Catherine has over twelve years of professional experience in the field of consulting. She began her career as a Psychologist working with individuals and groups on personal and employee-related issues.

She expanded upon this foundation through her work as an Industrial/Organizational Psychologist for a Human Resource Consulting Firm and as a management consultant specializing in project management and change leadership services.

Catherine's successful career is based upon her belief that relationships with people are the most important investment you can make in your personal and professional life. The return on an investment in people will pay dividends in ways that are beyond measure.

Her belief in the power of Managed Change has earned her respect and loyalty from her clients, leaders and peers at L&A. In turn, she actively contributes toward the L&A Business Plan and the design of associated growth strategies.
 

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