Association of Change Management Professionals Global Conference

	Audrey Jaffe Principal Consultant, Jaffe Consulting
Presentation:
Level: New to Change Topic Area: Best Practices, How-to, Case Study
"Are We Moving the Needle? (Applying / Communicating the Analytics of Change)" Many change practitioners are grounded in the "people" aspects of change, and may overlook the various measurements and analytics that demonstrate and depict the success and value of change. Why is this topic important to us? What are the key definitions related to the analytics of change? What are we attempting to measure and analyze? Where do we start, and why do we need to set limits? This lively and informative session will offer you compelling reasons why the analytics of change are important to your projects, and will answer these questions and more. This session is extremely relevant to professionals with an eye toward change and program/project management. It will be presented from the unique perspective of a professional certified in both change management and business analysis, two disciplines that may be thought of as somewhat contrasting. The session will address the importance of analytics as key communication tools for various stakeholder groups, including sponsors, Executives, and those impacted by change. The session will include a discussion reflecting real-life scenarios demonstrating the use of analytics on change projects. The presenter will offer various tips and techniques that participants can use immediately on-the-job to help address the analytics of change on their current projects. Key Takeaways: Understand the importance of analytics on change projects as key communication tools Understand the fundamentals of measuring the outcomes of change initiatives Introduce a process for identifying, developing, and communicating change analytics Provide real-life examples and share best practices that demonstrate that the needle is moving
Biography:
Audrey Jaffe is a Management Consultant with over 20 years of experience helping clients improve the way they work. She manages and implements business improvement initiatives for major companies across various industries, including life sciences, healthcare, and media/communications. Certified in Change Management (Prosci) and Business Analysis (CBAP), Audrey is an accomplished Program and Project Management specialist, with a passion for helping her clients gain the adoption of the many changes their projects entail. Audrey supports her clients by developing strategies and providing solutions and services that integrate and align people, process and technology. Her projects may involve business, technological, and/or organizational change, but always with a focus on the meaningful and measurable results that demonstrate that goals and objectives are being met (and even exceeded!). Her mantra is to pledge that change should never be implemented just for the sake of change.
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