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Lori Holuk-Siddall
Change Management Specialist, Manitoba eHealth |
Faye Wankling
Senior Consultant, PCGI Consulting Services |
Presentation:
"Establishing Change Management Competency: Past Lessons
Learned and the Manitoba eHealth Journey"
The movement to establish change management competency within
organizations is progressing but it continues to challenge
organizations as they strive to realize benefits on their change
initiatives. Increasingly, organizations are including change
management resources on projects as a way to achieve identified
benefits.
This presentation considers the establishment of change management
competency within organizations. Both the planned implementation of
the Prosci methodology and sharing of lessons learned from mistakes
made along the way will be highlighted.
The experience of Manitoba eHealth in their initial journey will
be profiled. Manitoba eHealth is a provincial program that works
collaboratively with health care organizations to implement and
support information and communication technology based business
solutions. As part of a larger strategic initiative of implementing
best practice process improvements using the Capability Maturity
Model Integration (CMMI) framework, Manitoba eHealth is currently
building change management competency internally and with contract
employees using the Prosci methodology.
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Biographies:
Lori Holuk Siddall
Lori Holuk Siddall is the internal Change Management
Specialist for Manitoba eHealth. Manitoba eHealth is a publicly
funded program that facilitates the improvement and enablement of
healthcare delivery transformation through the use of information
and communication technology (ICT). The Program's focus is to
provide efficient, effective information management and
communication technology processes across the provincial health
sector.
Lori is a previous front line health care professional (registered
dietitian), healthcare administrator, and clinical informatics
specialist. Lori worked as the Change Management Lead on the
Winnipeg Regional Health Authority's, Electronic Patient Record (EPR)
project at St. Boniface General Hospital (SBGH), a tertiary care
teaching facility. With implementation of the EPR, over 2500
physicians, nurses, allied health, students, clerks and leaders are
using the EPR. The implementation of the EPR at SBGH has been deemed
a success, and has set the stage for implementation of other
regional clinical ICT business solutions in Winnipeg.
Lori has 17 years of experience in program development, adult
education, continuous quality improvement and management, business
process transformation, organizational change management, and human
resource management.
In her newest role as the Change Management Specialist for Manitoba
eHealth, Lori is leading the implementation of an organization wide
change management competency strategy and plan which will facilitate
implementation of change management best practice methodology across
all change initiatives. Lori works collaboratively with her PMO
colleagues to intrinsically link change management best practice
methodology with the organization's standard Project Management
methodology (PRINCE2) and Business Analysis practices. Lori is also
responsible for Change Management strategizing, planning and quality
assurance on all Manitoba eHealth PMO projects.
Lori has attained the Prosci Change Management Certification. She
has a PRINCE2 Foundation designation and her Master in Business
Administration from the University of Manitoba, Asper School of
Business.
Faye Wankling
Faye Wankling is a practical and results-oriented Senior
Consultant at PCGI Consulting Services with nearly 30 years
experience in a myriad of information technology, business process,
organizational change management and human capital management roles.
PCGI Consulting Services (PCGI) is a member of Paradigm Consulting
Group of Companies with locations in Winnipeg, Regina and Vancouver.
Together, PCGI and Paradigm provide information business solutions
and technology services to organizations across North America.
Faye has considerable experience in complex and enterprise
transformational projects spanning multiple locations and work
organizations, including significant global project experience. Her
experience includes a number of different roles related to IT
delivery and client management, business process transformation,
organizational change management, human performance consulting,
including learning effectiveness program measurements, and human
capital management.
Faye has attained the Prosci Change Management Certification and
she holds the Project Management PRINCE2 Practitioner designation.
She has been recognized for innovation and for acting as a catalyst
for change across organizations. She has an Information Systems
Professional designation and is a former member of ISPI
(International Society of Performance Improvement) and attained an
ISPI Certificate in Performance Measurement. She has presented at
both local and international conferences and events on topics
related to strategic learning and change. Faye was invited to
publish a paper to be used in the materials for the initial Prosci
Global Change Management conference.
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