Presentation:

"The Emotional Side of Change"

The objective of change management is to create the desired beliefs and behaviors among specific stakeholders in as little time and with as much energy and enthusiasm as possible. Change may have many components- technical, operational, organization- however, change only occurs when people in fact change the way they think, feel or act. So while figuring out the operational details, technical designs, reporting lines, etc. can be a challenge; it will come to naught if people don't actually enact the required change. People are emotional beings. Understanding the underlying emotional process people experience during any change effort can greatly increase one's effectiveness and decrease stress. We will explain the emotional side of change, show successful examples of how to address these issues, engage stakeholders, and share lessons learned over thirty years of global experience.

Biography:

Ms. Duck is a world-recognized expert on Change Management with over 30 years of experience working with organizations in transition. Consulting Magazine honored her with their Lifetime Achievement Award in 2008.  Previously she had been named #2 of the Top 25 Most Influential Consultants Globally by Consulting Magazine in 2002 and later featured by them in a cover story. She is also a best selling author:

• The Change Monster: The Human Forces that Fuel or Foil Corporate Transformation and Change, (Crown Business 2001), which has been translated into nine languages
• "Managing Change: The Art of Balancing" Harvard Business Review,  Nov.-Dec. '93 which is featured in the book Harvard Business Review on Change  (1998 and 2006)
• Multiple chapters of the book BCG Perspectives on Strategy  volumes 1 & 2

Ms. Duck retired as a Senior Partner and Managing Director of the prestigious Boston Consulting Group in 2008. She was the first person hired by BCG as a partner.  Prior to joining, she owned her own consulting firm in Minneapolis, consulting with a variety of businesses ranging from health care to large manufacturing companies and financial service firms.

Her focus has always been on the  human side of change, working to ensure desired outcomes are achieved with the least friction and disruption possible, in the shortest amount of time. For example:

• Total business transformation for major commercial vehicle manufacturer
• Post merger integration for: U.S. organizations of two global pharmaceuticals; German and U.S. power generation equipment manufacturers; worldwide R&D organizations for major U.S. and U.K. pharmaceutical companies

Jeanie has taught at the University of Alabama, Birmingham, and the Pratt Institute, NY where she received her Masters degree.  She completed her undergraduate degree at the University of Georgia.

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