Association of Change Management Professionals Global Conference

	Tina Decker Vice President, Human Resource Operations Best Buy	Stephanie Christensen Director, Change Capability Best Buy
Presentation:
Level: Experienced Topic Area: Best Practices, How-to, Case Study
"Leader-Led Change at Best Buy" As Best Buy faces a tough economy and even tougher multi-channel competition, we know we have to constantly change to remain a dominant force in the consumer electronics industry. "(The Best Buy way) got taught to me by my manager and reinforced by my manager's manager...what I need from you is a level of leadership that our teams deserve and need-where the narrative (story) is written by you!", Shari Ballard, President, Americas and Enterprise Executive Vice President. This rapid changing environment at Best Buy has required us to develop a Leader-Led Change approach, supported by a network of change agents, to ensure our commitment to the adoption of our outcomes. Please join us to learn about an environment where change is leader-driven, capability-supported and business-owned. Key Takeaways: Why Leader-Led change is critical in driving to outcomes Best buy's Leader-Led change approach Your role as a change manager in supporting Leader-Led change How to set up your leaders to own the change
Biography:
*Tina Decker:* As vice president of human resource operations for Best Buy Co., Inc., Tina Decker oversees employee research, measurement and analytics, employee relations, HRIT, the employee call center and the company's strategic human resource relationships with Accenture and Gallup. Her teams work to see that that the company leverages its human capital investment while ensuring that each employee has a unique and positive employment experience. The work of her team members frees up human resource generalists to act as strategic talent and culture partners for the global retailer. Under Decker's leadership, her teams launched the company's strength-based strategy (as part of Marcus Buckingham's Now Discover Your Strengths methodology), developed and implemented the company's employee resource groups and dramatically deepened the company's understanding of its employees. Her teams also have forged a partnership with Accenture that ensures effective, efficient, and impactful human resource practices and world class delivery of human resource operations. *Stephanie Christensen:* As the director of the change management capability at Best Buy Co., Inc., Stephanie Christensen is focused on establishing a change management center of expertise embedding change management practices throughout the organization. Not only does this capability provide a common method and language and consistent approach and toolkit for change practitioners, but also provides a knowledge framework for all levels of change skilling across the enterprise. In her past 11 years at Best Buy, Stephanie has been engaged on various business teams across the organization as a change leader in transformational programs, an embedded change practitioner, lean six sigma black belt and manager of end to end implementation of the weekly print advertising circular.
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