Association of Change Management Professionals Global Conference

	Mary Boscacci Enterprise Process Architect, Sallie Mae	Geri Johnson Enterprise Architect, Sallie Mae
Presentation:
Level: New to Change Topic Area: Best Practices, How-to, Case Study
"Making the Case for Change Management" Do you have trouble selling Change Management to your organization? Sallie Mae's IT organization has struggled to make the business case. Our executives were concerned about investing in yet another discipline beyond Project Management and felt in many ways that "Change Management is just good Project Management." In order to demonstrate the difference between the two and gain executive support, we created a comparison of two highly visible projects, where one demonstrated strong Project Management and the other demonstrated strong Change Management. We scored both projects using objective criteria regarding activities demonstrated in both the Project Management discipline and the Change Management discipline. Evaluating the scorecards in conjunction with the success of the projects made it clear that Change Management is key to achieving project objectives and maximizing the return on investment. The case made by this comparison convinced our IT executives that Change Management must be a priority for projects that involve significant change for the organization, and they have made Change Management planning a requirement for highly impactful change. Key Takeaways: How to build a case for Change Management Change Management is not just good Project Management It's ok to right-size; make investment match the need The concept and approach of scorecard and measurement
Biography:
*Mary Boscacci:* Mary Boscacci has worked in IT at Sallie Mae for almost 20 years. For the last five years, she has been the strategist for IT Service Management. Improving IT's process is all about convincing people to adopt change, so Mary was practicing Change Management before she even knew it was a discipline. As her role has expanded to support Enterprise Architecture in delivery of their strategies, she has focused more formally on Change Management strategies and plans, and has spent the last two years working with Geri Johnson to sell Change Management to IT executive management. Geri Johnson: Geri Johnson has also worked in IT at Sallie Mae for almost 20 years. Geri stumbled into Change Management when she was made responsible for the successful roll-out of a full enterprise office modernization. As part of educating herself, she obtained Change Management certification through Prosci and became an advocate for Change Management at Sallie Mae. Geri has advised teams across the company on their enterprise-wide change initiatives. She continues to develop a framework to apply change management concepts to technology. Geri's goal is to help her enterprise change better and faster in order to achieve our strategic objectives.
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